Shipping charges
Our online store displays the shipping cost to domestic and international locations based on the weight of items in your shopping cart. To view the shipping cost, just add the items you want to the shopping cart, click “View Cart”, then click “Calculate shipping”.
When will your order be shipped?
We do our best to ship all orders according to the following schedule (see exceptions below):
| If your order is received on | It will be shipped on |
|---|---|
| Monday, Tuesday or Wednesday before 11 AM MST* | same day |
| Monday, Tuesday or Wednesday after 11 AM MST* | next day |
| Thursday, before 2 PM MST* | Thursday |
| Thursday, after 2 PM MST* | Monday |
| Friday, Saturday or Sunday | Monday |
| Holidays | Next business day |
* Note: Arizona does not observe Daylight Saving Time. We are always on Mountain Standard Time (MST), which is 7 hours behind Greenwich Mean Time (GMT-7). There is so much light here we never have to adjust our clocks, lucky us 🙂
Exceptions – The shipment of your order may be delayed if:
- Our system cannot verify that your address is valid and complete.
- The shipping method you chose is not available to the address you provided, for example, UPS cannot deliver to post office boxes.
- You made a special request that requires additional handling or that requires that we contact you for clarification or further instructions.
Shipping Options for Domestic Orders
We offer the following shipping methods for addresses within the United States:
| Shipping Method | Time in Transit | Tracking Information | Saturday Delivery |
|---|---|---|---|
| Priority Mail | 2 to 3 business days | Yes | Yes |
| First Class Mail | 2 to 5 business days | Yes | Yes |
| UPS 3-Day Select | 3 business days | Yes | No |
| UPS 2-Day Air | 2 business days | Yes | No |
| UPS Ground | See map below | Yes | No |
Please note:
- The time in transit does not take into account the time we need to process your order.
- Please provide a street address if you want to use UPS. UPS will not ship to a PO box.
- If you are shipping to a hotel, please provide the name of the hotel and the room number, and notify the front desk that you are expecting a package to be delivered.
Shipping Options for International Orders
We offer the following shipping methods for international destinations:
| Shipping Method | Time in Transit | Tracking Information | Delivery Confirmation |
|---|---|---|---|
| Priority Mail Express International | 1 to 2 weeks | Yes | Yes |
| Priority Mail International | 1 to 3 weeks | Yes | Yes |
| First Class Mail International | 2 to 4 weeks | Limited | Depends on the country of destination |
| UPS Expedited | 1 to 2 weeks | Yes | Yes |
Important notes about international orders:
- First Class Mail service offers limited tracking information, usually only up to the point it leaves the United States.
- The time in transit listed above is only an estimate. It does not include delays during customs clearance and other factors beyond our control.
- International shipments may be inspected by the customs authorities of your country and you may need to pay duties, taxes or customs fees to receive your package. Customs arrangements and fees are the responsibility of the customer. If the customer refuses a package because the customs fees are deemed too expensive, or for any other reason, and the package is returned to us, we will issue a refund for the amount paid minus the shipping cost as soon as we receive the package back. If the customer abandons the package in customs, and the package is destroyed, the customer is liable for both the shipping and product costs.
- Some shipping methods may not be available depending on the weight of the order or the country of destination.