If there is any problem with your order, please contact us right away. If we made a mistake fulfilling your order, we will make it right at no cost to you.
Product Returns & Exchanges
We offer refund or exchange for products returned to us within 30 days of purchase. We don’t charge a re-stocking fee, but you are responsible for shipping the product(s) back to us in a safe and verifiable way. To qualify for refund/exchange, products must be in the following condition:
- Flower Essences
- Unopened, with the safety seal intact.
- Flower Essence Kits
- If the kit has been opened, we will refund the amount paid for the kit, minus the regular price of the flower essences that have been opened.
- Undamaged, in a resalable condition.
Shipping charges are non-refundable.
Flower Essence Therapy Course, Retreats, and Workshops
We offer a refund, minus a 10% processing fee, for cancellation requests received according to the following schedule:
- Flower Essence Therapy Course
- Up to 30 days before the course starts. No refunds for cancellation requests received with less than 30 days notice.
- Flower Essence Retreats
- Up to 30 days before the retreat starts. No refunds for cancellation requests received with less than 30 days notice.
- Flower Essence Workshops
- Up to 15 days before the workshop starts. No refunds for cancellation requests received with less than 15 days notice.
Refunding your card
Please note that we can issue a refund only to the same credit card or debit card that was used to pay for the order.