Refund Policy

If there is any problem with your order, please contact us right away. If we made a mistake fulfilling your order, we will make it right at no cost to you.

Product Returns & Exchanges

We offer refund or exchange for products returned to us within 30 days of purchase. We don’t charge a re-stocking fee, but you are responsible for shipping the product(s) back to us in a safe and verifiable way. To qualify for refund/exchange, products must be in the following condition:

Flower Essences

Unopened, with the safety seal intact.

Flower Essence Kits

If the kit has been opened, we will refund the amount paid for the kit, minus the regular price of the flower essences that are missing or that have been opened.

Publications

Undamaged, in a resalable condition.

Shipping Charges

Shipping charges are non-refundable.
Return Address
Desert Alchemy
PO Box 44189
Tucson, AZ 85733
USA

Consultations, Workshops, Courses and Retreats

Consultations

Missed appointments or appointments cancelled with less than 24 hours advance notice are non-refundable.

Online Workshops

Online workshops are non-refundable.

In-Person (offline) Workshops

We offer a refund, minus a 10% processing fee, for cancellation requests received up to 10 days before the workshop starts. No refunds for cancellation requests received with less than 10 days notice.

Flower Essence Therapy Course

We offer a refund, minus a 10% processing fee, for cancellation requests received up to 30 days before the course starts. No refunds for cancellation requests received with less than 30 days notice.

Flower Essence Retreats

We offer a refund, minus a 10% processing fee, for cancellation requests received up to 30 days before the retreat starts. No refunds for cancellation requests received with less than 30 days notice.

Refunding your card

Please note that we can issue a refund only to the same credit card or debit card that was used to pay for the order.